Thank you for visiting Rana Mountain Studio Gemstone Beads!

 

Shipping- We usually ship orders via USPS every evening Monday-Thursday and on Saturdays (post office closes at 2PM on Saturdays). Depending on this shipping schedule, your order should go out no later than 48 hours after payment has cleared, and usually sooner.

 

In the US we combine purchases for a flat shipping fee which is $4.00 for USPS 1^st class and $6.50 for Priority Mail. Insurance is included in the flat shipping fee; we use a private insurer (not USPS). If you need your order ASAP and prefer Express Service please contact us BEFORE placing your order so that we can see if a rush is possible and give you a revised shipping quote.

 

We mail International Orders via USPS First Class International for a flat fee of $4.00 (USD). Insurance is included in the flat fee; we use a private insurer (not USPS). Many countries charge duty or taxes on imported items, so you may have to pay additional taxes of which we have no control over. We fill out customs forms truthfully.

 

Payment Options- Paypal is the preferred method of payment, but within the US, we also accept checks and money orders. Please contact us if you prefer to use this option.

 

Returns- We know that sometimes you won't know whether a certain item will work for you until you have a chance to see it “in real life”. We accept returns for a refund within 30 days of your receipt of the item. Item MUST be returned in original condition. If you need to return an item please contact us first so that we can make sure to have the funds readily available for your refund, and to give you return instructions.

 

Please Contact Us- Here at Rana Mountain Studio we feel that communication with our customers is key to success, we always want to hear from you. Please contact us any time you have a question, request or concern. We usually answer queries within hours but you will for certain receive a response within 24 hours. Please use the “contact us link” to submit your question.

 

Copyright and Trademark Notice- All content included on our site, including our logo, text, images, and graphics is the property of ranamountainstudio.com and is protected by United States and international copyright and trademark laws. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.